Return/Refund/Cancellation policy

At Scale10x.io, we provide digital services tailored to the needs of AI, SaaS, and tech businesses. This policy outlines the terms for refunds, cancellations, and delivery of our digital services. By engaging our services, you agree to this policy.

Due to the nature of digital services, all payments made for our services are non-refundable once the project or campaign has been initiated. This includes but is not limited to:

• Strategy development

• Influencer marketing campaigns

• Branding and content creation

Exceptions

Refunds may be granted only in the following circumstances:

• If we are unable to deliver the agreed-upon service due to unforeseen circumstances.

• If you cancel the service before the project initiation phase (see Cancellation Policy below).

How to Request a Refund

To request a refund, please contact us at [email protected] with your service agreement details. Refunds will be processed within 10 business days after confirmation.

2. Cancellation Policy Eligibility for Cancellation

• You may cancel a service within 48 hours of payment, provided the project initiation phase has not begun.

• After the initiation of the project or campaign, cancellations are not allowed.

How to Cancel

To cancel your service, send an email to [email protected] with your order details and reason for cancellation. We will confirm your cancellation within 3 business days.

3. Delivery Policy

Nature of Services

As our services are digital and customized, there is no physical delivery. Deliverables such as strategies, reports, and content will be shared electronically via email or a designated project management platform (e.g., Slack, Trello, or Asana).

Timeline for Delivery

Delivery timelines will be specified in your service agreement. While we strive to adhere to these timelines, delays may occur due to:

• Unforeseen technical issues

• Additional requests or revisions from the client

In case of delays, you will be notified promptly.

4. Disputes and Resolution

If you have concerns regarding your service or delivery, please contact us at [email protected]. We aim to resolve all disputes amicably and efficiently.

5. Contact Us

For any questions or clarifications regarding this policy, please reach out to:

Scale10x.io Email: [email protected]

6. Purpose Code:

• All international payments received by Scale10x.io are categorized under P1006, which pertains to business and management consultancy and public relations services, in compliance with RBI guidelines.
• This code ensures accurate classification and seamless processing of payments for our digital services.
• By using P1006, Scale10x.io aligns with regulatory requirements for transparency and compliance in international transactions.